Contact us
How to reach the Seedream 5.5 AI team about an image, a payment, a refund or your data.
Write to support@seedream5-5.io. A person reads every message.
Help with an image or a payment
Write from the email on your account and include the date of the purchase or the image. If you have the link to the image, include it too: it lets us find it quickly.
Refunds
Images that fail return their credits automatically. Our Refund Policy explains how it works and how long cash refunds take to appear.
Privacy and data requests
To ask what data we hold, or to have your pictures, images or account deleted, email us from the address on your account. Our Privacy Policy has the details.